FAQs
1. I have a concern about my order, what’s the easiest way to contact you?
For any questions or concerns, please email us at trygr8labco@gmail.com. Our support team is here to help and will respond as quickly as possible.
2. How long does it take to process my order?
Orders are typically processed within 2 business days before they are shipped. During high-demand periods, processing times may be slightly longer.
3. How long does shipping take?
Shipping typically takes 7–8 business days after your order has been processed.
For international orders, shipping times may vary depending on your location.
4. Do you ship internationally?
Yes, we proudly ship worldwide! 🌍
Please note that international shipping times may vary, and customs delays may occasionally occur depending on your country.
5. When will I receive my tracking information?
Tracking information is usually sent within 2 days after your order has shipped.
If you don’t see it in your inbox, please check your spam or promotions folder.
6. Why hasn’t my tracking updated?
Tracking updates can take 2–4 business days to reflect movement after shipment. This is normal due to carrier processing times.
If your tracking hasn’t updated after this period, feel free to contact us.
7. Can I change or cancel my order?
Yes — you can request changes or cancellations within 24 hours of placing your order.
Please email trygr8labco@gmail.com as soon as possible with your order number so we can assist you.
8. What is your return policy?
We offer a 15-day return policy from the date of delivery.
To be eligible for a return, items must be unused and in their original condition. To start a return, please contact us at trygr8labco@gmail.com.
9. What if my item arrives damaged or defective?
If your item arrives damaged, please contact us immediately at trygr8labco@gmail.com with your order number and a photo of the issue.
We’ll work quickly to resolve it for you.
10. Do you offer guarantees?
At this time, we do not offer additional product guarantees. However, we stand behind our customer support and will always do our best to ensure you have a positive experience with us.